Have Questions? Find Answers

FREQUENTLY ASKED QUESTIONS

For Owners

How does U&Pet work?

How does U&Pet differ from other platforms?

How do I book a service?

Who do I contact if I have difficulty with my account?

Can I leave Caregiver reviews?

How do I pay the Caregiver?

Are payment transactions safe/secure?

When will I be charged for a service?

Are there different prices for the variety of services that U&Pet offers?

How do I know that the caregiver is the right one for my dog?

Will the Caregiver keep me updated about how my pet is doing?

Is there a minimum of days/ nights that I must book?

For Caregivers

How do I get paid for my services?

How much can I charge for my services and what are the U&Pet fees?

How do I become a U&Pet Caregiver?

Do I have to complete all the U&Pet School courses to become a Caregiver?

Do you charge a fee to sign up as a Caregiver?

How can I get seen by clients?

What is the U&Pet School and what courses are available?

Do all Caregivers have to complete training/receive certificates in order to work with U&Pet?

How long do the mandatory courses take to complete?

What type of safety precautions should I take before I pet sit for the first time?

Do you have any further information on pet safety?

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